To contact us for a replacement, return, or refund, please message us at mushlove@thesporedaddy.com
We’re happy to accept returns on unused items within 30 days of receipt. Customer is responsible for return shipping fees. When we receive your return, we will issue a refund minus your original shipping fees and return shipping fees.
We’re happy to issue replacements within 30 days of receipt, or store credit with 90 days.
Refunds and Replacements.
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund/replacement.
If approved:
- Refunds will be issued to your original payment method.
- Replacements will be shipped.
- Processing times may vary depending on your bank or payment provider.
- Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right. This must be completed within the 48 hour time frame.
Cancellations & Refunds
Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled.
Chargebacks
If you experience an issue with your order, please contact us before initiating a chargeback so we can attempt to resolve the matter directly.
Fraudulent chargebacks may be disputed with supporting shipment and delivery documentation.
Contact Us
If you have questions about this Refund & Return Policy, please contact us through your website contact page or customer support email – Mushlove@sporedaddy.net