Refund & Return Policy
Returns
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return:
- Items must be unused and in their original condition
- Products must be returned in original packaging
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Clearance or final sale items
- Gift cards
- Perishable goods
- Custom or personalized products
Return Process
To start a return, please contact us through our website contact page or support email with:
- Your order number
- Reason for the return
- Photos (if applicable)
Once your return request is approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping costs are non-refundable unless the return is due to our error
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact us to request an exchange.
Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled.
Chargebacks
If you experience an issue with your order, please contact us before initiating a chargeback so we can attempt to resolve the matter directly.
Fraudulent chargebacks may be disputed with supporting shipment and delivery documentation.
Contact Us
If you have questions about this Refund & Return Policy, please contact us through your website contact page or customer support email.